A Cancellation fee equal to the total trip cost
including gratuity will be charged for any cancellation that is made
less than Ninety-Six "96" hours before the scheduled pick up time
date. Platinum Express Limo is not responsible
for passenger flights, which are missed, cancelled, diverted, and
delayed or any other incident that results in failure to comply with
the required cancellation policy.
We will exact our best effort to
fulfill client needs, in these instances, subject to wait time fees
or late cancellations and re-bookings, without detriment to other
I understand and agree to pay the entire contract price if
cancellation policy is not followed. The number of hours you agree
to on the contract is the minimum hours customer agrees to pay.
A no show fee equal to the trip cost plus
applicable waiting time, tolls, parking, and gratuity will be
charged when the passenger fails to show at the designated location
for which a reservation has been made.
A non-refundable deposit of
30% or more is required on reservations for weddings, proms, night
on the town, and all hourly charters.
Cash or Credit Card (American Express, Visa, Master
Charge, Diners Club, and Discover) is the standard accepted and
agreed upon payment method. Charges will reflect costs incurred
while performing transportation services for booking placed
with Platinum Express Limo by the customer, its agents, and any
individuals requesting transportation as an authorized employee of
the customer and will reflect costs including but not limited to
trip charges, tolls, parking, gratuity, Fuel Surcharge and cellular
Reservations may be booked 24 hours a day, 7 days a
week, and 365 days a year. Reservations, changes or cancellations
may be made by calling our reservation numbers. Toll Free Nationwide
1-800-801-7957 or 310-943-7957. In addition, reservations can
be made via fax at 949-340-9505. Reservations are accepted up to 24
hours in advance. Less than 24-hour notice is subject to
availability. It is suggested that the Customer supplies Platinum
Express Limo toll free number to all traveling passengers
Our professional chauffeurs provide cold soft
drinks, bottled water and snack items for all travelers. The current
days' newspaper is also available in each vehicle Sedan.
Limousine Rules and
Regulations: 1. No alcohol consumed by anyone
less than 21 years of age.
2. No SMOKING inside limousine, $100.00 charge per incident. No
Clean-up fee for vomit in the
limousine will be assessed.
4. All tolls and parking are not included in rental rate.
5. $10.00 per glass for broken or missing glasses.
6. $100.00 clean up fee for excessive matter in Limousine.
7. All unruly persons will be dropped of at the sole discretion of
the driver & no refunds.
8. We will not be responsible for any lost, damaged, or stolen
9. No illegal drug use of any kind.
10. Overtime will be billed in half hour increments.
11. Cancellations must be made 96 hours or more of your scheduled
event to avoid being billed the full service amount.
12. Customer agrees that overtime will be billed at the contracted
rate and agrees to pay any overtime charges.
Customer agrees that
replacement Limousine may be substituted in the event of any major
14. All entertainment including cds, DVDs, iPod is to be
provided by the client.
Clients obligations: I understand and agree to the length and usage
along with any charges and further agree to pay for any and all
damages my party may cause during the rental periods. I also agree
to the above Limousine Rules and Regulations. All damages are the
sole discretion of the driver.
Indemnification and Hold Harmless
Platinum Express Limo and Customer each agree to
defend, indemnify, and hold harmless the other party from and
against all claims, actions or causes of action, liabilities,
including reasonable attorneys' fees, and costs arising from the
defense of any claim, action, cause of action or liabilities arising
out of or resulting from any act taken or committed by Platinum
Express Limo or Customer pursuant to the performance of each party's
obligations hereunder. Platinum Express Limo and Customer each agree
to defend, indemnify, and hold harmless the other party for any
claim, action, cause of action, and liabilities which may be
asserted by third parties arising out of the performance of either
party's obligations pursuant to this contract, except for the
willful misconduct or gross negligence of the other party.
Platinum Express Limo and Customer shall obtain and
maintain and provide evidence of insurance upon request in amounts
sufficient to provide coverage for any liabilities arising out of or
resulting from the respective obligations pursuant to this
If there is a dispute concerning the quality of
service and / or any incidents thereto, the parties agree that they
shall resolve such dispute by good faith negotiation or common law
binding arbitration. Client is responsible for a $250 fee for any
credit card charge back or dispute. Client is responsible for 100%
arbitration fee plus all legal fee
that the company incurs from arbitration.
If one party agrees to waive its right to enforce
any term of this agreement, it does not waive its right to enforce
such term or any or all other terms of this agreement at any other
time. Platinum Express Limo does not guarantee arrival at or
departure from any point at a specific time due to circumstances
beyond its control such as accidents, breakdowns, traffic and road
conditions, storms, etc. and shall not be held liable for claims
resulting in delays from such conditions. Platinum Express Limo
reserves the right to substitute the contracted vehicle in the event
of such an occurrence mentioned above with a vehicle of like kind
and quality. Customer waives all claims for consequential damages
and agrees that liability shall be limited to the costs accrued to
Platinum Express Limo for the disputed service.
This agreement shall be governed by and construed
under the laws of the Commonwealth of California. If any provision
of the contract is unenforceable under applicable law, the remaining
provisions shall continue in full force and effect.
In the event any legal action is taken by either
party against the other party to enforce any of the terms and
conditions of this agreement, it is agreed that the unsuccessful
party to such action shall pay to the prevailing party therein all
court costs, reasonable attorneys' fees, and expenses.
If agreement as stated above meets with the
approval of Customer, it will be considered accepted in its entirety
unless written notice is received within 5 days by Platinum Express
Effective 01/01/06. Subject to change without